Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern your use of YOS Sports Health services, physiotherapy sessions, online consultations, and website resources. By booking an appointment, purchasing a package, or using this website, you agree to comply with these Terms.

2. Medical Disclaimer

All information provided on this website, including articles, videos, and service descriptions, is for educational purposes only and should not be considered a substitute for professional medical advice.

• Clinical assessment is required for accurate diagnosis.
• Treatment outcomes may vary based on individual condition.
• Online consultations may have limitations compared to physical assessments.

3. Appointments & Scheduling

Appointments can be booked online, via phone, or at the clinic. By booking, you agree to:

• Arrive on time for your scheduled session.
• Provide accurate personal and medical information.
• Follow pre-appointment or post-appointment instructions provided by clinicians.

4. Cancellation & Refund Policy

The following policies apply unless otherwise specified:

• Cancellations made 24 hours before the appointment will not incur charges.
• Cancellations within 24 hours may be charged as one session.
• No-shows may result in forfeiture of the session.
• Refunds for packages will follow YOS internal guidelines and may include deductions for completed sessions.

5. Payment Terms

Payments can be made via digital methods, cards, or cash. For packages:

• Full payment is required at the time of purchase.
• Packages must be used within the validity period.
• Packages may not be transferable unless explicitly stated (e.g., Family Package).

6. Patient Responsibilities

By using YOS physiotherapy services, you agree to:

• Share complete and accurate medical history.
• Follow therapist guidance and home exercise programs.
• Inform clinicians of changes in symptoms or new injuries.

7. Website Usage

You may browse the YOS website for personal, non-commercial purposes only. You agree not to:

• Copy or reproduce content without permission.
• Use the website for unlawful or harmful activities.
• Introduce malware, disrupt site performance, or misuse contact forms.

8. Privacy Policy

Your personal information is handled as per our privacy practices. Medical records and data are kept confidential and shared only for clinical or legal requirements.

9. Limitation of Liability

YOS Sports Health, its clinicians, and staff are not responsible for:

• Self-inflicted injuries resulting from improper exercise execution.
• Failure to follow medical advice.
• Delays or disruptions caused by external factors.

10. Changes to Terms

YOS Sports Health reserves the right to modify these Terms at any time. Updated versions will be published on this page.

11. Contact

For questions regarding these Terms, please contact:
Email: support@yos.health
Phone: +91 96064 75411