Privacy Policy

1. Introduction

This Privacy Policy explains how YOS Sports Health (“we”, “our”, “the clinic”) handles personal, medical, and digital information collected through our clinics, online platforms, appointment systems, and website.

2. Information We Collect

We may collect the following types of information:

• Personal identification: Name, email, phone number, address.
• Medical information: Health history, injuries, scans, reports, prescriptions.
• Billing details: Payment mode, transaction details.
• Digital data: IP address, browser type, device information, website usage.
• Online consultation information: Notes, call summaries, documents shared.

3. How We Use Your Information

We use your information to:

• Provide physiotherapy, rehabilitation, and medical services
• Schedule and manage appointments
• Communicate clinical instructions and follow-ups
• Maintain accurate medical records
• Improve our services and website performance
• Send optional updates or health information (with consent)

4. Sharing of Information

Your information is kept confidential. We share it only when necessary and only with:

• Authorized YOS clinicians involved in your treatment
• Diagnostic centers (e.g., labs or imaging services), only with your consent
• Payment gateways for secure transactions
• Legal authorities, if required by law

5. Data Protection & Security

YOS Sports Health uses industry-standard security measures to protect your personal and medical data, including:

• Secure servers and encrypted storage where applicable
• Restricted staff access to sensitive information
• Regular security reviews and confidentiality protocols

6. Your Rights

You have the right to:

• Access your personal and medical records
• Request updates or correction of your information
• Withdraw consent for optional communications
• Request deletion of certain personal information

7. Cookies & Website Tracking

Our website may use cookies and analytics tools to:

• Improve user experience
• Analyse page traffic and performance
• Remember preferences

You can disable cookies through your browser settings.

8. Retention of Information

Medical records may be retained as required for continuity of care or legal compliance. Digital data may be stored for analytics and operational purposes.

9. Third-Party Links

This website may contain links to external websites. We are not responsible for their content, policies, or security practices.

10. Updates to Privacy Policy

YOS Sports Health reserves the right to update this policy. Changes will be posted on this page with an updated revision date.

11. Contact Us

For questions or concerns about this Privacy Policy, contact us at:
Email: support@yos.health
Phone: +91 96064 75411